Acceptable Use Policy

Purpose

This Acceptable Use Policy ("AUP") defines what you must not do when using PulseAgent's services (including any AI content-generation capability), and the actions we may take in response to violations. This AUP forms part of the Terms of Service.

Scope

This policy applies to: (1) any content you generate, submit, publish or transmit through the services (including AI-generated text); and (2) any use of the services and underlying infrastructure.

Prohibited Content (Red Lines)

You must not use the services to generate, submit, publish or distribute content that falls into any of the following categories:

1. Sexual & NSFW content. Explicit sexual content, sexual solicitation, or sexually inappropriate material.

2. Violence & gore. Content that promotes, glorifies or graphically depicts violence, harm, torture, terrorism or gore, or that incites violence or self-harm.

3. Hate speech & harassment. Hateful, discriminatory, degrading or harassing content targeting individuals or groups based on race, ethnicity, national origin, religion, gender, sexual orientation, disability or other protected characteristics.

4. Child-safety violations. Any content that sexualizes, exploits or harms minors (including CSAM). We have zero tolerance for such content and will report it to the appropriate authorities as required by law.

5. Impersonation & deception. Impersonating any person or organization, falsifying identity or origin, or creating or spreading deceptive content (including fake communications in someone else's name, false statements, phishing or fraud). This platform does not offer image/video/voice generation, so deepfake media is out of scope, but any misleading or impersonating text content is equally prohibited.

6. Copyright & trademark infringement. Content that infringes third-party copyrights, trademarks, patents, trade secrets or other intellectual-property rights, including unauthorized reproduction of protected text, marks or materials.

You must also not generate or distribute unlawful content, malware, spam, or content that violates privacy or discloses others' personal information.

Enforcement

If content or conduct violates this AUP, the Terms of Service or applicable law, we may, at our discretion and without prior notice, take one or more of the following actions:

1. remove or block the violating content;

2. issue a warning and require remediation within a set period;

3. suspend or limit account features, quotas or access to the services;

4. terminate the account and stop providing the services;

5. retain relevant records and disclose them to authorities where required by law or to protect our or others' rights;

6. pursue legal remedies.

Reporting Channels

If you find any content or conduct that violates this policy, please report it to hi@pulseagent.io, including relevant links, screenshots and a description where possible. We will review reports within a reasonable time and take appropriate action.

Content Moderation

We operate a "technical filtering + human review" moderation process:

Generation side. AI generation requests are subject to safety policies and content filtering designed to block the prohibited categories above.

Review side. Reported or system-flagged content is manually reviewed and removed where necessary, with account-level action where appropriate.

Automated filtering cannot guarantee complete interception of all violating content; you remain ultimately responsible for content you generate and publish through the services.

AI Services and Underlying Models

Our text-based AI features are fulfilled through our self-hosted LiteLLM gateway, which routes to multiple third-party large language models (potentially including OpenAI GPT series, Google Gemini series, Anthropic Claude series, DeepSeek and others); the specific model is determined by the live routing configuration. Enterprise customers may configure their own keys (BYOK) to use their own models. This platform does not provide image-generation, video-generation or voice-synthesis features; the on-site "LLM Leaderboard" is an industry benchmark of third-party models, provided for information only.

Changes to This Policy

We may revise this policy from time to time; material revisions will be posted on the website with an updated "Last updated" date. Continued use after the effective date constitutes acceptance.

Contact Us

For questions about this policy or to report violating content, contact hi@pulseagent.io.