Privacy Policy

Introduction

Welcome to PulseAgent ("we", "our platform" or "PulseAgent"). We are committed to protecting your privacy and personal information. This Privacy Policy aims to clearly explain how we collect, use, store, and protect your personal information. By using our services, website, or products, you agree to the practices described in this Privacy Policy.

Information We Collect

1. Information you provide directly. When you use our services we may collect: account information (name, email address, avatar and other information you provide when registering or updating your account); payment information (necessary payment details collected through secure third-party processors such as Stripe when you purchase paid services); contact information (information you provide when communicating with us via email, forms or other means); subscription information (email address and preferences when you subscribe to our mailing list).

2. Anonymous information collected automatically. When you visit or use our services we may automatically collect: device information (IP address, browser type, operating system, device identifiers); usage data (access times, pages viewed, interaction methods); cookies and similar technologies (used to collect information and enhance your experience).

How We Use Your Information

We use the collected information to: provide services (manage your account, process transactions, provide customer support and deliver core functionality); improve services (analyze usage patterns, optimize user experience and features, develop new functionality); communicate (contact you about your account, service changes, new features or related products); security (detect, prevent and address fraud, abuse and security issues); marketing (send relevant product updates, tutorials and promotional information if you have opted in).

Information Sharing

We do not sell your personal information. We may share your information with: service providers (third parties who perform services on our behalf, such as payment processing (Stripe), cloud storage (Supabase, Cloudflare R2) and email services (Resend)); and for compliance and legal requirements (when we believe in good faith that disclosure is required by law or to protect our rights and security or those of others).

Data Storage and Security

We implement reasonable technical and organizational measures to protect your personal information: all payment information is processed through secure payment processors like Stripe, and we do not directly store complete payment card details; we use SSL/TLS encryption to protect data transmission; and we regularly review our information collection, storage and processing practices, including physical security measures.

Your Rights and Choices

Depending on applicable laws in your region, you may have the right to: access (obtain a copy of the personal information we hold about you); correction (update or correct your personal information); deletion (request deletion of your personal information in certain circumstances); objection (object to our processing of your personal information); restriction (request that we limit processing of your personal information); and data portability (obtain an electronic copy of information you have provided to us).

Cookie Policy

We use cookies and similar technologies to collect information and improve your experience. Cookies are small text files placed on your device that help us provide a better user experience. The types of cookies we use include: necessary cookies (essential for basic website functionality, including authentication and session management); analytics cookies (help us understand how visitors interact with the website through Google Analytics, Plausible Analytics and Baidu Analytics); advertising cookies (used by Google AdSense to display relevant advertisements); and performance cookies (help us analyze and improve website performance).

You can control or delete cookies by changing your browser settings. Please note that disabling certain cookies may affect your experience on our website.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you discover that we may have collected personal information from a child under 13, please contact us and we will promptly take steps to delete that information.

International Data Transfers

We may process and store your personal information globally, including in countries outside your country of residence. In such cases, we will take appropriate measures to ensure your personal information receives adequate protection.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post the revised policy on our website and update the "Last Updated" date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at hi@pulseagent.io. We will respond to your inquiries as soon as possible.