Refund Policy

Introduction

At PulseAgent, we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions for refunds of payments made for our services. By purchasing our services, you agree to the terms set forth in this policy.

Refund Eligibility

1. Subscription services. Refunds for subscription-based services may be available where: our service is down for more than 24 continuous hours due to technical issues on our end (service downtime); you were charged incorrectly due to a system error or payment-processing mistake (billing errors); charges were made without your authorization, subject to verification (unauthorized charges); or the service fundamentally differs from what was advertised, determined case by case (service not as described).

2. Credit/usage-based services. For services billed by credits or usage, unused credits may be refunded on a pro-rated basis in the circumstances above; credits already used or consumed are not refundable.

Non-Refundable Items

The following are generally not eligible for refunds: consumed services (services fully used or consumed, e.g. API calls, processing credits); change of mind (refunds because you changed your mind or no longer need the service); user error (issues arising from user error, misuse or failure to follow service guidelines); third-party issues (problems caused by third-party services, internet connectivity or the user's equipment); expired services or credits; and services purchased at discounted rates or through promotional offers (unless required by law).

Refund Process

1. How to request a refund. Contact us at hi@pulseagent.io with: your account email address; transaction ID or payment reference; date of purchase; a detailed reason for the refund request; and any supporting documentation (screenshots, error messages, etc.).

2. Review process. We will acknowledge your request within 2 business days; our team will investigate your case within 5–7 business days; you will receive a decision within 10 business days of your initial request; and if approved, refunds are processed within 3–5 business days.

3. Refund method. Refunds are returned via the original payment method (e.g. back to the original card/account via Stripe); the exact posting time depends on the payment processor.

Special Circumstances

Emergency situations. In emergencies such as natural disasters, health emergencies or other unforeseen circumstances, we may offer special refund considerations — contact us to discuss your situation.

Legal requirements. Where local laws provide additional consumer protection or mandatory refund rights, those laws take precedence over this policy; we comply with all applicable consumer-protection laws.

Subscription cancellations. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing cycle, and no refund is provided for the remaining time unless eligible under this policy.

Dispute Resolution

Internal resolution. If you disagree with our refund decision, you may request a review by a senior team member — please provide additional information or documentation supporting your case.

Chargebacks. We encourage you to contact us directly before initiating a chargeback with your payment provider; chargebacks may result in suspension of your account and additional fees.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services, legal requirements or business practices. When we make significant changes, we will notify users via email or through our website. The updated policy is effective immediately upon posting. We encourage you to review this policy periodically to stay informed about our refund terms and conditions.

Contact Us

If you have any questions about this Refund Policy or need to request a refund, contact us at hi@pulseagent.io. We are committed to providing fair and transparent refund services — please allow us the opportunity to resolve any issues before seeking alternative remedies.