24/7 Customer Service That Speaks Every Buyer's Language
International buyers don't wait for your timezone. PulseAgent's AI agent Serena handles customer inquiries around the clock via Chatwoot — resolving 70% of tickets automatically, routing complex issues to the right team member, and reducing average response time from 8 hours to under 2 minutes.
Self-hosted (free):
curl -fsSL https://raw.githubusercontent.com/iPythoning/b2b-sdr-agent-template/main/install.sh | bashOr use managed PulseAgent — 2 min setup, no server needed. Get started →
Key Capabilities
Instant 24/7 Response
Serena responds to incoming customer messages within seconds, regardless of timezone or holiday. No more losing deals because a buyer in Dubai messaged at 3 AM your time and got a reply 12 hours later.
Multilingual Support
Handle conversations in 50+ languages without hiring multilingual staff. Serena detects the buyer's language from their first message and responds naturally — including right-to-left languages like Arabic and Hebrew.
Chatwoot Integration
Built on Chatwoot for full conversation management. View all customer interactions in one inbox, track conversation history, manage team assignments, and maintain complete audit trails for every customer touchpoint.
Smart Ticket Routing
The AI categorizes incoming issues by type, urgency, and required expertise, then routes to the right team member. Technical questions go to engineering, shipping inquiries go to logistics, and pricing requests go to sales — automatically.
Conversation Intelligence
Every conversation is analyzed for sentiment, buying signals, and common pain points. Get weekly reports on what buyers are asking about most, where they're getting frustrated, and which issues need process improvements.
Seamless Human Handoff
When Serena encounters a question she can't answer confidently, she transfers the conversation to a human agent with full context — including conversation summary, customer history, and suggested responses. The buyer never has to repeat themselves.
Self-Hosted vs Managed
| Self-Hosted (Free) | PulseAgent Pro | |
|---|---|---|
| Setup time | ~30 min | 2 min |
| Server | You manage | Managed |
| Updates | Manual | Automatic |
| DIY + phone needed | Pre-configured API | |
| CRM | Google Sheets | Built-in AI CRM |
| Analytics | CLI | Web dashboard |
| Support | Community | Priority |
Frequently Asked Questions
How does AI customer service work with Chatwoot?
PulseAgent integrates directly with Chatwoot, the open-source customer support platform. AI agent Serena monitors all incoming conversations, responds instantly to common questions using your knowledge base, and escalates complex issues to human agents. All conversations are logged in Chatwoot with full history, so your team has complete visibility whether the AI or a human handled the interaction.
What percentage of tickets can the AI resolve automatically?
Most PulseAgent customers see 60-75% of incoming tickets resolved by the AI without human intervention. This includes order status inquiries, product specification questions, shipping timeline updates, and standard pricing requests. The AI learns from your team's responses over time, so the resolution rate typically improves by 5-10% in the first three months.
How does the AI handle angry or frustrated customers?
Serena is trained to detect negative sentiment and escalation signals. When a customer expresses frustration, the AI adjusts its tone to be more empathetic and solution-oriented. If the frustration level exceeds a configurable threshold, Serena immediately routes the conversation to a senior team member with a priority flag and sentiment summary, ensuring the customer feels heard.
Can I customize the AI's knowledge base?
Yes. You upload your product documentation, FAQ sheets, pricing guides, shipping policies, and any other reference materials. The AI uses this knowledge base to answer questions accurately. You can update the knowledge base at any time — adding new products, changing policies, or correcting answers — and the changes take effect immediately across all conversations.
Deploy 24/7 AI Customer Service in Minutes
Stop losing international buyers to slow responses. AI-powered support in every language, every timezone — with seamless human handoff when needed.