Operator Bilingual Mode: English for Customers, Chinese for You
Most B2B export businesses operate across language barriers. Your customers expect English. Your team speaks Chinese. Until now, you had to choose.
Not anymore.
What Changed in v3.4.0
The B2B SDR Agent Template now ships with Operator Bilingual Mode — a zero-config feature that lets non-English-speaking operators run a fully English-facing SDR without needing to read English.
How It Works
- Customer sends a message (any language)
- Agent replies in English — always, regardless of what the customer wrote
- Agent immediately sends a Chinese translation to itself via WhatsApp self-chat
- Operator reads Chinese in their "Message to myself" channel
- Customer only ever sees English
Owner reports, Pipeline daily summaries, quote approvals, and notifications stay in Chinese throughout.
Why Self-Chat?
The previous approach hardcoded an admin phone number — fragile, breaks when numbers change, and relies on the model remembering to send to the right person.
Self-chat is cleaner:
- No config needed — works with selfChatMode: true (already the default)
- No hardcoded numbers — each WhatsApp account sends to itself
- Clean separation — customer chat = English, operator inbox = Chinese
- Multi-instance safe — works identically across separate tenant accounts
Who This Is For
This feature is built for a real pattern in global trade:
A factory owner in Shandong runs WhatsApp 24/7 for international leads. They speak no English. Their AI SDR handles all customer conversations in English. The owner monitors everything in Chinese via self-chat.
No translator. No lag. No lost deals.
Setup
No setup required on v3.4.0+. If upgrading:
curl -fsSL https://raw.githubusercontent.com/iPythoning/b2b-sdr-agent-template/main/install.sh | bash
See the CHANGELOG for full v3.4.0 release notes.
B2B SDR Agent Template is open source under MIT-0. Deploy it yourself or use PulseAgent for a managed setup.