The Problem
AI sales agents are great at handling volume — qualifying leads, answering FAQs, and nurturing prospects around the clock on WhatsApp. But when a deal gets serious, you want to jump in and close it yourself.
Until now, there was no way to do that without disconnecting the AI entirely. You'd lose automation for all conversations just to handle one.
The Solution: Per-Conversation Human Takeover
PulseAgent now supports pausing AI on individual WhatsApp conversations. Your agent keeps running for everyone else — you just take control of the one that matters.
Three Steps
- Pause AI — In the Sessions tab, click "Pause AI" on any WhatsApp conversation. The AI immediately stops auto-replying. Incoming messages from the customer are still captured and displayed in your dashboard in real time.
- Reply Manually — A reply box appears at the bottom of the conversation. Type your message, press Enter, and it's sent from the same WhatsApp number. The customer sees no difference — it's a seamless transition.
- Resume AI — When you're done, click "Resume AI". The agent picks back up automatically.
Why This Matters
The best sales workflows aren't fully automated or fully manual — they're hybrid. AI handles the 80% of conversations that follow predictable patterns. Humans handle the 20% that need judgment, empathy, or negotiation skills that AI can't replicate.
Human takeover makes this hybrid model practical. You get the efficiency of AI with the precision of human touch, exactly when it counts.
Get Started
Human takeover is available now for all PulseAgent WhatsApp SDR users. Open any agent's Sessions tab and look for the "Pause AI" button on WhatsApp conversations.